HP is compiling your results. Service the product Clean the area around the ink nozzles Solve paper-feed problems Solve copy problems No copy came out Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Copy defects are apparent The device prints half a page, then ejects the paper Paper mismatch Solve scan problems Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Solve fax problems The fax test failed Solve wired Ethernet network problems some models only General network troubleshooting Network port created does not match device IP address Windows Solve wireless problems some models only Basic wireless troubleshooting Advanced wireless troubleshooting Step 1: This product was sold by a third party. Check the Print in Grayscale setting Solution 5: Already have an HP account? Often, the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen. Separate fax line no voice calls received Case B:

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Be sure to use the media guides when you place the original on the scanner glass. Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Any warranty support needed would be completed by the reseller that sold the scaner.


See your browser’s documentation for specific instructions. This product was sold by a reseller.

HP Officejet J4500/J4600 All-in-One Printer series

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this scanneer Europe, Middle East, Africa. Select the desired files and choose ‘Download files’ to start a batch download. Check the Print in Grayscale setting Solution 5: Warranty withdrawn refurbished product: This product was sold by a third party.

This product was designated to be returned to HP. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve officejte products, solutions, services, and your experience as our customer.

Choose ‘Refresh’ to update the list. This page requires Javascript. Thus, the warranty has been removed from this product. Often, the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen. Check to see if the firewall software is blocking communication Step 4: Please return to the product information page and verify the numbers provided or try again later.

Make sure the HP device is online and ready Step 5: The list of all available drivers for your product is shown above. Modify your browser’s settings to allow Javascript to execute.


How does HP install software and gather data? The Virtual Agent is currently unavailable. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement.

HP Officejet J/J All-in-One Printer series | HP® Customer Support

Scan functions are only available after you install the software. The serial number provided does not match the previously selected product. We are unable to determine your warranty status for the product and serial number provided.

Turn the product off and on Solution 3: Solution and Diagnostic Data Collection. Select from the products you own. Or, view all available drivers for your product below.

HP Customer Support – Software and Driver Downloads

Try changing the graphics settings. Select your operating system and versionChange Detected operating system: See Maintain the device for cleaning instructions. This process can take several minutes depending on the number of warranties being checked.